At Luxuryspares.com, we strive to ensure that every customer is completely satisfied with their purchase. If you are not fully satisfied with your order, we offer a straightforward and easy refund policy.

1. Refund Eligibility

We offer a 7-day refund window from the date you receive your order. To be eligible for a refund, the following conditions must be met:

  • Time Frame: Your request must be made within 7 days of receiving the product.

  • Condition of the Product: The product must be unused, in its original packaging, and in the same condition that you received it.

  • Proof of Purchase: You must provide a receipt or proof of purchase when requesting a refund.

2. How to Request a Refund

If you wish to request a refund, please follow these steps:

  1. Contact Us:
    Email us at info@luxuryspares.com or call us at +91.7011301003 to initiate the refund process.

  2. Provide Details:
    Include the following details in your refund request:

    • Your order number.

    • The reason for the return (optional, but helps us improve).

    • Photos of the product if it is defective or damaged (if applicable).

  3. Return the Item (if necessary):
    If we approve your refund request, you may be required to return the product to us in its original, unused condition. We will provide instructions on how to return the product.

3. Refund Process

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.

  • Approved Refunds:
    If your refund is approved, we will process the refund to your original payment method. Please note that it may take several days for the refund to be reflected in your account depending on your bank or payment provider.

  • Rejected Refunds:
    If your refund is rejected (due to non-eligibility, such as after the 7-day window or the product not being in its original condition), we will notify you and provide an explanation.

4. Non-Refundable Items

Unfortunately, we cannot offer refunds on the following items:

  • Products that are used, damaged, or altered in any way.

  • Items purchased outside of the 7-day refund period.

  • Sale or clearance items, if applicable (if this is relevant to your business).

5. Shipping Costs

If you are returning an item due to a change of mind, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable, and any amount paid for shipping will be deducted from your refund.

If the return is due to a defect or error on our part, we will cover the cost of return shipping.

6. Exchanges

We do not offer direct exchanges. If you would like a different item, you will need to return your original purchase and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@luxuryspares.com, and we will assist you with the return and refund process. You may be asked to provide photographs of the damage or defect.

8. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Please review this page periodically to stay informed about our refund procedures.

9. Contact Us

If you have any questions or concerns about our Refund Policy, or if you need assistance with a return or refund, please contact us at:

  • Email: info@luxuryspares.com

  • Phone: +91.7011301003

  • Address:
    Luxuryspares
    GROUND FLOOR, PLOT NO.10,
    DLF MOTI NAGAR INDL. AREA,
    NEW DELHI, Delhi 110015,
    India